Merry Maids of Scarborough
416-266-1060
Careers
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Positions Available

Quality Assurance / Office Administrator

Merry Maids of Scarborough strives to reward the hard work of our dedicated team members. We are always interested in meeting those who desire a long term working relationship.

As part of our team, you’ll report to Merry Maids of Scarborough, Monday to Friday. While experience is an asset, it’s not mandatory as successful candidates are automatically enrolled in our comprehensive 3-week paid training program. As a progressive forward looking company Merry Maids is always on the lookout for those special individuals who can join our team and help us grow our business.

This position requires the following:

Qualifications:
  • Excellent verbal and written communication skills, with the ability to build effective working relationships with clients and other staff members.
  • Proficiency in Microsoft applications (Word, PowerPoint, Excel, Outlook).
  • A proven ability to work effectively in a fast paced organization that is constantly changing and has multiple competing priorities.
  • Strong organizational skills and an energetic demeanour.
  • Strong attention to detail and sharp focus on keeping track of commitments and responsibilities.
  • Ability to lift 20 pounds, bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying.
Responsibilities:
  • Answer telephone and coordinate customer communications
  • Follow up with clients to ensure service requirements are met.
  • Conduct thorough in home quality inspections.
  • Conduct regular staff meetings and one on ones on Quality and NPS feedback.
  • Build and maintain relationships with clients.
  • Assist in the operation of the MM360 software.
  • Assist in the maintenance and preparation of cleaning product dispensers and cleaning cloths.
  • Maintain all cleaning product inventories.
  • Maintain the laundry area cleanliness.
  • Maintain a clean and fresh appearance in the office area.
  • At all times contribute to a positive work climate and to the overall team effort of the company.
  • If we are short on cleaning staff, you must help when necessary.
  • Perform all office functions and other reasonable, related duties as assigned or requested.
Minimum requirements:
  • High school or equivalent
  • Drivers License G
  • Vehicle
Time Commitment:
  • 8:30am – 5pm, Monday to Friday
Job Type:
  • Full-time
Required education:
  • High school or equivalent
Required license or certification:
  • Driver's Licence



Merry Maids is an equal opportunity/affirmative action employer.